How it works

Step-By-Step Guide to Renting a
Safety Deposit Box

Call

Call Vittoria to make an appointment on 0121 679 0516.

Appointment

The appointment will take approximately 30 minutes.

Documents

Before setting off from home, ensure you have 2 forms of ID:

  • ID 1 - Either Drivers Licence or Passport
  • ID 2 - Proof of address via bank statement, utility bill, council tax bill etc. (all need to have been received within the last 3 months).

Form

If possible, print off an application form from this website, fill in your details and bring this with you. (Don't worry if you can't, you can complete it on site).

Visit

  • Take a photo of the items you intend to store, and make an inventory.
  • Bring the items with you that you intend to store in a safety deposit box.
  • If you are arriving by car, there is free car parking available immediately outside the entrance to the building.
  • Buzz the intercom
  • A member of staff will greet you just inside the doors.
  • In the Enrolment Office, complete the application form (unless you have a completed one with you).
  • Photocopies of your ID are taken – all documents are immediately returned to you.

Choose

  • Choose the box size you deem suitable.
  • If unsure as to the size required, take a selection of box sizes to a private viewing room, and place all items you have brought with you, inside each one, to see which is the most appropriate.
  • Once a suitable box has been chosen, make payment – this can be by cash, card or cheque.

Access

  • Approach the Biometric Recognition Reader. This process takes just 5 seconds to complete.
  • Your details are now stored on the system, allowing for future visits.
  • A member of staff will accompany you to the vault, where you can place your box.
  • Two keys are allocated to you (one is a spare key). Please keep these separate.
  • Your safety deposit box is accessible via a dual key lock – a member of staff has the other key required to open it.
  • Both keys are entered and turned simultaneously to close the box.
  • Registration is now complete, and you can access your box as and when required!

Subsequent Visits

  • Make an appointment (this can potentially be made for the same day that you call).
  • A member of staff greets you upon arrival.
  • Approach Biometric Recognition Reader.
  • Enter Vault Office to gain access to the vault.
  • Member of staff will accompany you to your box, and open it with you.
  • Member of staff will then leave you to view the contents of your box.
  • Either slide out a tray from the vault wall on which to place the box, or take it to the private viewing area for ultimate privacy (there are no cameras in the viewing area).
  • Signal to staff member when you have finished.
  • Staff member locks the box with you.
  • Exit the building.

Other information

  • Your identity is covered by the Data Protection Act (DPA).
  • We are registered with the Financial Conduct Authority (FCA).
  • Our security rating is 4+. This is the highest grading, and is better than banks, most of which have a 4 rating.
  • The staff are fluent in Punjabi, Hindi, Urdu and English.

Apply for a Safe box Make an Appointment

Online Application Form