A: If you lose your key(s), the cost of replacement (per key) is £150 + VAT. If both are lost, a certified locksmith will be required to change the locks.

A: The maximum amount of account holders per box is 2, plus a Power of Attorney (if relevant).

A: Joint accounts can be accessed by just one of the account holders.

A: Yes, but you will need to pay the registration fee twice, as they are separate accounts.

A: You can spend a maximum of 30 minutes in the vault per visit. If a longer visiting time is required, a special appointment is to be made, and requires a minimum of 48 hours' notice.

A: No, there are no extra charges.

A: You can make as many visits as you need throughout the duration of your rental agreement.

A: Yes, a registration fee of £79 + VAT is added to the annual cost of the box.

A: There are no additional charges if you choose to rent the box for another term.

A: The standard insurance when you rent a safety deposit box is £10,000. The highest insurance amount that you can insure one box, is £100,000. You can increase the insurance for your items to £25000, £50000, or £100,000, at an additional cost.

If you need insurance higher than £100,000, you will need to rent the appropriate number of boxes. For example, items worth £350,000 will need 4 boxes.

A: You can change the size of your box within the 12 month rental period. If renting a bigger box, you only need to pay the difference between the cost of your current box, and the one you wish to rent.

A: We have high definition CCTV cameras monitoring the offices and the vault 24 hours per day, a biometric screening process, and in the case of any attempted break-in, our alarms are connected to the police Armed Response Unit. We have close proximity to two police stations.

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